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I am unable to open any of the programs on my computer, except for the internet explorer. I am unable to perform a system restore because it just comes up as an error of some sort. Can I put the computer into safe mode and then perform a systems restore to fix it, or do I need to do something else? Also anytime I click on a link in Google it doesn’t actually bring me to that site. How do I fix these problems. Thanks.
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November 9th, 2009 at 6:35 pm
I will sigest that you repair Windows but not by using the repair normal procedure from the Installation disk. Here is how you can repair Windows without reinstalling and loosing everything. Put the Windows installation disk into the drive. Restart the computer and go to boot from CD. Once in there chose to install new version of windows instead of run a repair. press F8 to agree with the terms and conditions and the second screen will ask you if you want to install new copy of WINDOWS or you want to REPAIR an existing installation of WINDOWS chose to repair existing windows then press R on your keyboard and voila! providing you have your Windows product key you will see everything exactly the same as when you are installing new copy of Windows but all your programs and data is there. You might have to activate windows again . Hope this helps.
November 9th, 2009 at 6:54 pm
* Download HijackThis http://www.thespykiller.co.uk/downloads/HJTSetup.exe
*Save HJTsetup.exe to your desktop.
*Doubleclick on the HJTsetup.exe icon on your desktop.
*By default it will install to C:Program FilesHijack This.
*Continue to click Next in the setup dialogue boxes until you get to the Select Addition Tasks dialogue.
*Put a check by Create a desktop icon then click Next again.
*Continue to follow the rest of the prompts from there.
*At the final dialogue box click Finish and it will launch Hijack This.
*Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
*Click on “Edit > Select All” then click on “Edit > Copy” to copy the entire contents of the log.
*DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.
Post the log in a topic here: http://www.helpmyos.com/malware-threat-removal-f6/
November 9th, 2009 at 7:40 pm
Having the actual error would be beneficial. However, it sounds like you’ve got some nasty little virus floating around on your machine.
I’m going to assume you’re running XP, though Vista would be similar
I would boot your computer up in safe mode (hit F8 repeatedly while the computer is booting). This will get you into your computer without loading anything aside from the windows operating system. You should then be allowed to run software on your computer (though you won’t be online). Then run anti virus, anti-malware and anti-spyware software on your computer in safe mode.
(try Avast! for free home-use anti-virus if you don’t have it. Malware bytes for your anti-malware and spybot S&D). While in safe mode, you should also back up any important or personal information on your machine to an external device. (external drive or burn to CD)
*NOTE:* Copying anything off an infected machine can result in the virus coming back if the files are infected
If nothing is detected on your computer, it is possible that any antivirus that you have removed the virus but not the modifications it made to your system.
If you end up with no result from this, you have two options, take the computer to somebody to have them look at it (either a knowledgeable friend or PC repair place) or re-install your operating system completely (i’d recommend formatting the drive to erase anything left behind before doing the install BUT THIS WILL ERASE ANY DATA ON YOUR DRIVE).
Best of luck
November 9th, 2009 at 8:06 pm
buy a security cd.
http://download.cnet.com/windows/security-software/most-popular/3101-2023_4-0.html?tag=mncol